FAQ

Sometimes we share the same questions -
check out if someone is wondering what you're wondering.
If talking to a real-life human is more your thing,
you can reach us via email (below).

How can we help?

FAQ

Ordering

Which coffee should I buy?

If you’re not quite sure what's right for you, you can take our quiz.

Or choose our best sellers, Sunrise Tiger or Dark Horse.

We love questions and matching people with their dream coffee -- so reach out via email, or send a message on our social channels.

It would make our day to talk cofffee with you!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We can't accept back opened coffee bags, but we do want to hear from you if it isn't as you think it should be, and see what we can do to make it right.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

No, we are currently only shipping our coffee in the United States.

How long does it take to ship?

We ship all of our coffee via USPS. If you are in the midwest, on average it takes two days. Our shipping range is 1-6 days, with some locations taking up to 10 days.

Coffee -- General

When do you roast?

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Which coffee should I get?

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How do you decaffeinate your coffee?

We primarily purchase water process decaf, either Swiss Water or Mountain Water. Things could get very complicated here (science!), so for brevity we'll sum it up: the process takes places either in Mexico (Mountain Water) or near Vancouver, British Colombia (Swiss Water) and is very similar, using steam or hot water to expand the pores of the coffee to make the caffeine easily extractable, and then soaked in a water solution to wash the caffeine and flavor solubles out. The water is sent through a special filter to capture the caffeine molecules, and then the water with now just the flavor compounds is reintroduced to the green coffee beans. They are then dried and packaged for roasting.
Whew! But it's the best dang decaf you'll ever have.

What's up with coffee from women-owned farms?

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Why do your descriptions say things like "chocolate" "fruity" "sweet?" Does your coffee have have added flavors?

No added flavors here! Coffee, as a fruit, has inherent qualities based on terroir (that's a fancy way of saying unique environment, like soil, climate, altitude, etc.). So even though we all have a base idea of what coffee tastes like, each origin and different roast levels will produce coffees that are distinct. We like to pinpoint some of the things you might expect to taste from our coffees, the subtle flavor notes that deliver an exceptional cup.

Coffee -- Subscriptions

How does this work?

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Can I make changes?

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Question

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Get in touch

We love to talk coffee! Have questions about your order, a general coffee question?

Reach out to us at hello@eastviewcoffee.com

Special Requests / Wholesale

Do you do___________?

We love creating special coffees just for you, for your family, or your special gathering or event! Just reach out and we'll start dreaming up a way to make your idea into reality.

Do you offer coffee wholesale?

We sure do! We have a team dedicated to helping you serve and sell the best coffee. Send us a note here and we'll talk!